Unable to Login or Stay Logged in
Published: November 12, 2009
I can see all my account information but when I go back to the Website I am logged out again. |
Something is probably blocking your cookie.(See below) Check your browser settings. Check any firewall software you may have installed. Check any spyware software you may have installed. Some of these programs are listed below so please review this FAQ.
I am having problems logging into my account.
There are several things that can prevent proper login or access to your account. Most of these are the result of settings on your local computer and may require you to do some investigation and settings changes on your end.
The basic steps to log into your account are:
Open a browser window.
Go to the magazine site.
Enter your username and password. (Or click on LOGIN and then enter username and password)
Click the 'Sign in' button.
Cookies must be enabled and not blocked in your browser settings. Once you have verified that cookies are enabled, please try clearing all cookies. Please refer to the "Cookie" sections of this FAQ for detailed instructions on enabling and clearing cookies.
Passwords are case sensitive. Make sure that both the Caps Lock and Num Lock keys are turned off on your keyboard.
Please verify that you are using the correct password by requesting your user information. This will email your current password to the email address that is registered with your account. If you do not receive the email check your JUNK/SPAM/BULK folder OR the email may have been sent to an older email address that you registered with.
Please check the following list for additional things to check or consider:
- Have you ever been able to log in to from this computer or using this browser?
- Have you changed any security settings on your computer recently or added any browser extensions?
- Firewalls and anti-virus software need to allow kalmbach.com and browser security setting should be at 'medium'. You may need to consult the 'Help' provided with your browser for details on viewing and/or changing the current security level.
- AOL uses proxy servers and normal sessions do not always work right. To fix: AOL: settings -> essentials -> internet options -> privacy ... drag the bar to the bottom to where it says accept all cookies.
What is a cookie?
Cookies are a tool used by Web developers to hold onto user submitted information across their Web pages. The key phrases here are user submitted and their Web pages. Web developers cannot gain access to information you have not provided to them.
Why do I need cookies enabled?
Without cookies we have no way of knowing who you are. To gain access to the cool features of our sites cookies must be enabled. Here is a helper guide on how to enable cookies.
How do I enable cookies?
Every browser deals with cookies differently. Most control settings for cookies are in the settings folder. Here is a helper guide on how to enable cookies.
How do I clear or delete my cookies?
Please see the following steps for clearing browser cookies for some of the most often used browsers.
Mozilla Firefox/Flock - current versions
- Click on Tools
- Click on Options
- Click on Privacy tab
- Click Settings or Private Data Settings in the Private Data section
- Make sure Cookies is selected
- Click OK
- Click Clear Now in the Private Data section
- Click OK
Internet Explorer 7 or 8
Most web browsers provide detailed information in the Help included with the program. Enter 'cookies' in the search within Help and you can find details for your specific browser. If you do not find it there, please open a browser window and go to your favorite web search engine (Google, Yahoo, etc.). Enter 'delete browser cookies' in the search box. Many results will display. Please select an entry that contains instructions for enabling cookies and look for the steps for your web browser
- Click on Tools
- Click on Internet Options
- Click the General tab
- Select Delete in the Browsing history section
- Click Delete cookies
- Click Yes
- Click Close
- Click OK
I am using Compuserve and I can't login
CompuServe 7.0 is not compatible with our websites; however, 6.0 is. If you are using CompuServe 7.0 you need to access our website from another browser such as Internet Explorer or Mozilla, or contact your Compuserve provider for details on how to go back to the 6.0 version.
I have Webroot/Spy Sweeper installed and can't log in
To make this change in Webbroot/Spy Sweeper on the Shields tab there are web browser shields. If you 'shield' Tracking cookies it will make you log into the site when ever you go to a new section. If you uncheck the Tracking cookies 'shield' you will not have to re-log in.
I have McAfee Privacy Service and can't log in
In McAfee Privacy Service there is a setting to allow cookies by site. You may have to add the magazine web site here so you can log in.
I have CA Security installed and I can't log in
CA Security sees our cookie as a persistent cookie. To get logged into the website the cookie setting in CA Security needs to be set at medium.
To change this setting in the CA Security Center go to Privacy - Manage Cookies and uncheck the box that says 'Block persistent cookies'.
There are screen shots in the attached PDF.