Downloadable Digital Articles, Books and Projects
Common questions about PDF files
Published: June 11, 2008
I did not download the digital article, book, booklet or project I purchased, now what? |
On the email confirmation sent to you, there is a link that will take you back to your original order. Under the Keep Shopping button, type the credit card number used on the order and click "Apply." Your credit card will not be charged a second time. Click the black button marked as "Download" under your project name shown in the upper right corner of the page.
To view the PDF, you need to have Adobe Acrobat installed on your pc. Feel free to install this latest version free of charge.
* Broadband connection (Cable, DSL, or ISDN) for files of 8MB or larger
* Adobe Acrobat 7.0 or higher
* Microsoft's Internet Explorer 7.x or higher
* Mozilla's Firefox 2.x or higher
* Windows 2000 w/Service Pack 2
* Windows XP
Mac OS 10.x or higher
Why can't my MAC view the Video PDF's?
When the PDF's were originally created, we embedded them with Media Player videos, which are not accessible to Mac users. At this point we do not have plans to recreate them. We apologize for any disappointment this may cause.
Why can't my MAC open the PDF?
When PDFs are uploaded to the file system, they are given an extension of .ashx; a lightweight page rendered to display different media. Mac users having trouble viewing PDFs should try setting their default reader for PDF files to Adobe Acrobat from their system settings. This can be done by right-clicking the PDF link (or for a single button mouse, hold the "ctrl" button and click), select "Get Info", then select "Open with" and choose Acrobat.
In addition Mac users can also try saving the PDF to their desktop.
Running Windows on a MAC
If you install the Windows version of Adobe Acrobat and Media Player our Modelrailroader video pdfs will work.
You just need to install Windows and boot into it.