Videos 2017-11-27T22:19:36+00:00

Videos

Why are videos not displaying?
When you try to view a video the buttons to play the video never display and only a black box is shown.There is a flash player settings panel that can be accessed through the following link: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html If the option “Allow third-party Flash content to store on your computer.” is not checked our videos will not play. Check this box and close and re-open your browser and the videos should display.

Why are videos stopping?
Videos take time to download to the video player.  If you are on a slower connection to the internet you may experience stopping and starting of the video when trying to view it.  One solution is to click the pause button on the video and allow the video to queue up and then press play.

What are the minimum technical requirements to view a video?
Read through the following information below

Windows

  • Processor: Intel Pentium 4 or equivalent with 1 GHz processor.
  • Operating System: Windows XP (Home, Media Center and Professional with Service Pack 3 and all Microsoft Updates), Windows Vista (Home Basic, Home Premium, Business, Ultimate or Enterprise editions with Vista Service Pack 2), Windows 7 with all available updates, or Windows 8 with all available updates.
  • RAM: 512 MB minimum (1 GB recommended).
  • Video Card: 32 MB minimum (128 MB recommended).
  • Browser: Internet Explorer (version 7 or later), Mozilla Firefox (version 13 or later), or Chrome (version 16 or later).

Flash:

  • For Real Time Messaging Protocol (RTMP) playback: 10.0 or higher (10.1 or later recommended).
  • For HTTP Dynamic Streaming (HDS) playback: 10.1.0 or higher.
  • Screen Resolution: 800 x 600 minimum (1280 x 1024 or greater recommended).
  • Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.). Dial-up connections are insufficient for video playback.
  • Playback Type: Flash with HTML5 fallback

Note:

  • For Windows 8, the playback type is HTML5 or Flash in Metro Mode if website is whitelisted. If the website is not whitelisted, Flash is used in Classic mode.
  • Internet Explorer 9 or later does not support true fullscreen mode in JavaScript.

Mac OS X

  • Processor: Intel Core2 Duo 1.83GHz or faster processor.
  • Operating System: Mac OS X 10.5 or greater with Intel Processors of 1GHz or better; no PowerPC support.
  • RAM: 512 MB minimum (1 GB recommended).
  • Video Card: 32 MB minimum (128 MB recommended).
  • Browser: Safari (version 5 or later), Mozilla Firefox (version 13 or later), or Chrome version 16 or later.
  • Flash: 10.0 or higher (10.1 or later recommended).
  • Screen Resolution: 800 x 600 minimum (1280 x 1024 or greater recommended).
  • Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.). Dial-up connections are insufficient for video playback.
  • Playback Type: Flash with HTML5 fallback

Apple iOS

  • Operating System: iOS 4.3 or later.
  • Browser: Safari.
  • Internet Connection: WiFi or 3G.
  • Playback Type: HTML5


Android

  • Operating System: Android 2.2 or later.
  • Browser: Pre-installed browser.
  • Flash: 10.2 or later.
  • Internet Connection: WiFi or 3G.
  • Playback Type: HTML5 with Flash fallback

Kindle Fire

  • Operating System: Android 2.3 or later.
  • Browser: Pre-installed browser.
  • Internet Connection: WiFi or 3G.
  • Playback Type: HTML5 with Flash fallback

Blackberry

  • Operating System: Blackberry OS 7.1 or later.
  • Browser: Pre-installed browser.
  • Internet Connection: WiFi or 3G.
  • Playback Type: HTML5

Windows Surface

  • Operating System: Windows RT or Windows 8 Pro.
  • Browser: Pre-installed browser.
  • Internet Connection: WiFi or 3G.
  • Playback Type: HTML5

I didn’t find the answer to my question. Who can I contact?
Please contact our Customer Sales and Service Department at customerservice@kalmbach.com. Representatives are available at 1-800-533-6644 Monday through Friday, 8:30 a.m. to 4:30 p.m. Central Time. Outside the U.S. and Canada, call 262-796-8776, Ext. 421.