What is your return policy?
If you are not 100% satisfied with your purchase of a physical product, you may return it for a full refund, credit or exchange of the product purchase price within 30 days of receipt. For specifics on how to do this please visit our Return Policy page at www.KalmbachHobbyStore.com/Returns.
How do I access my digital special issues?
Kalmbach is pleased to offer digital special issues through a partnership with Zinio. You will be sent an email notification from Zinio when your digital purchase is available for download. To access your digital issue, you will need to create an account at www.zinio.com. Make sure to use the same email for your Zinio account that you used to purchase your digital subscription. If you are a first-time digital subscriber, instructions will be provided for you when you complete your order. Once registered, login and click on “My Library” to access the issue.
How do I access my digital downloads?
Login to your account by clicking on “Your Account” in the upper right-hand corner of the store. Once you enter your information go to the “Digital Downloads” tab for your complete list of downloads.
How can I view the status of my order?
Login to your account by clicking on “Your Account” in the upper right-hand corner of the store. Once you enter your information go to the “Order History” tab.
What are your shipping rates and timeframes?
You can view our shipping information at www.KalmbachHobbyStore.com/Shipping.
Can I use more than one coupon code at a time?
No, only one coupon code is allowed per order.
Do you sell gift cards?
Unfortunately, we do not sell gift cards at this time.
Can I order items in bulk for my retail store?
If you’d like to inquire about ordering bulk items from our store, please contact our Senior Trade Sales Representative Terri Meunier at firstname.lastname@example.org or 262-798-6513.
Do you accept product ideas for your store?
If you have a product that you’d like to inquire about us carrying in our store, please contact our E-Commerce Buyer at BuyingTeam@kalmbach.com.
How can I get information on special offers and new product releases?
Signup for our email newsletter and we’ll keep you updated on our latest products, sales, and events. Join our list with your email on the bottom left corner of our website.